What work activities are done by Eligibility Interviewers, Government Programs?

Based on survey data, Eligibility Interviewers, Government Programs work activities typically include the following:

  • Getting Information: 90% of the time. Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Interacting With Computers: 86% of the time. Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
  • Organizing, Planning, and Prioritizing Work: 84% of the time. Developing specific goals and plans to prioritize, organize, and accomplish your work.
  • Performing for or Working Directly with the Public: 84% of the time. Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
  • Communicating with Persons Outside Organization: 83% of the time. Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
  • Establishing and Maintaining Interpersonal Relationships: 82% of the time. Developing constructive and cooperative working relationships with others, and maintaining them over time.
  • Evaluating Information to Determine Compliance with Standards: 80% of the time. Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
  • Processing Information: 79% of the time. Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
  • Communicating with Supervisors, Peers, or Subordinates: 79% of the time. Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Documenting/Recording Information: 77% of the time. Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
  • Updating and Using Relevant Knowledge: 76% of the time. Keeping up-to-date technically and applying new knowledge to your job.
  • Analyzing Data or Information: 73% of the time. Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
  • Interpreting the Meaning of Information for Others: 72% of the time. Translating or explaining what information means and how it can be used.
  • Making Decisions and Solving Problems: 71% of the time. Analyzing information and evaluating results to choose the best solution and solve problems.
  • Identifying Objects, Actions, and Events: 70% of the time. Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
  • Performing Administrative Activities: 69% of the time. Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
  • Assisting and Caring for Others: 67% of the time. Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
  • Resolving Conflicts and Negotiating with Others: 66% of the time. Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  • Scheduling Work and Activities: 65% of the time. Scheduling events, programs, and activities, as well as the work of others.
  • Monitor Processes, Materials, or Surroundings: 62% of the time. Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
  • Judging the Qualities of Things, Services, or People: 55% of the time. Assessing the value, importance, or quality of things or people.
  • Developing and Building Teams: 53% of the time. Encouraging and building mutual trust, respect, and cooperation among team members.
  • Training and Teaching Others: 51% of the time. Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
  • Thinking Creatively: 50% of the time. Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
  • Developing Objectives and Strategies: 49% of the time. Establishing long-range objectives and specifying the strategies and actions to achieve them.
  • Coaching and Developing Others: 48% of the time. Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
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