What knowledge and skills are needed by First-Line Supervisors of Non-Retail Sales Workers?
Based on survey data, the skills and knowledge necessary for First-Line Supervisors of Non-Retail Sales Workers include the following:
Judgment And Decision Making, 80% important. Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Active Listening, 80% important. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Management Of Personnel Resources, 80% important. Motivating, developing, and directing people as they work, identifying the best people for the job.
Monitoring, 80% important. Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Speaking, 80% important. Talking to others to convey information effectively.
Reading Comprehension, 78% important. Understanding written sentences and paragraphs in work related documents.
Social Perceptiveness, 78% important. Being aware of others' reactions and understanding why they react as they do.
Critical Thinking, 78% important. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Time Management, 78% important. Managing one's own time and the time of others.
Persuasion, 75% important. Persuading others to change their minds or behavior.
Coordination, 75% important. Adjusting actions in relation to others' actions.
Writing, 72% important. Communicating effectively in writing as appropriate for the needs of the audience.
Complex Problem Solving, 72% important. Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Negotiation, 70% important. Bringing others together and trying to reconcile differences.
Active Learning, 70% important. Understanding the implications of new information for both current and future problem-solving and decision-making.
Instructing, 68% important. Teaching others how to do something.
Learning Strategies, 68% important. Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
Service Orientation, 68% important. Actively looking for ways to help people.
Systems Evaluation, 65% important. Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
Systems Analysis, 62% important. Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
Mathematics, 62% important. Using mathematics to solve problems.
Management Of Financial Resources, 60% important. Determining how money will be spent to get the work done, and accounting for these expenditures.
Management Of Material Resources, 55% important. Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
Operations Analysis, 48% important. Analyzing needs and product requirements to create a design.
Quality Control Analysis, 40% important. Conducting tests and inspections of products, services, or processes to evaluate quality or performance.