What knowledge and skills are needed by Postal Service Mail Sorters, Processors, and Processing Machine Operators?

Based on survey data, the skills and knowledge necessary for Postal Service Mail Sorters, Processors, and Processing Machine Operators include the following:

  • Monitoring, 62% important. Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Reading Comprehension, 60% important. Understanding written sentences and paragraphs in work related documents.
  • Speaking, 60% important. Talking to others to convey information effectively.
  • Critical Thinking, 60% important. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Coordination, 60% important. Adjusting actions in relation to others' actions.
  • Operation Monitoring, 58% important. Watching gauges, dials, or other indicators to make sure a machine is working properly.
  • Active Listening, 58% important. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Time Management, 58% important. Managing one's own time and the time of others.
  • Judgment And Decision Making, 58% important. Considering the relative costs and benefits of potential actions to choose the most appropriate one.
  • Operation And Control, 55% important. Controlling operations of equipment or systems.
  • Social Perceptiveness, 55% important. Being aware of others' reactions and understanding why they react as they do.
  • Complex Problem Solving, 50% important. Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Service Orientation, 50% important. Actively looking for ways to help people.
  • Quality Control Analysis, 45% important. Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
  • Instructing, 45% important. Teaching others how to do something.
  • Writing, 45% important. Communicating effectively in writing as appropriate for the needs of the audience.
  • Troubleshooting, 42% important. Determining causes of operating errors and deciding what to do about it.
  • Management Of Personnel Resources, 42% important. Motivating, developing, and directing people as they work, identifying the best people for the job.
  • Systems Analysis, 42% important. Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
  • Active Learning, 42% important. Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Learning Strategies, 42% important. Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
  • Mathematics, 40% important. Using mathematics to solve problems.
  • Persuasion, 40% important. Persuading others to change their minds or behavior.
  • Systems Evaluation, 38% important. Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
  • Negotiation, 35% important. Bringing others together and trying to reconcile differences.
  • Programming, 32% important. Writing computer programs for various purposes.
  • Equipment Maintenance, 32% important. Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
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